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Ionic not working after updating its firmware

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‎08-15-2019 13:46 - last edited on ‎08-16-2019 08:29 by Fitbit Moderator

‎08-15-2019 13:46 - last edited on ‎08-16-2019 08:29 by Fitbit Moderator

My ionic was working perfectly fine. Received a notice to update my Fitbit. Tried update but getting unsuccessful messages. Tried numerous attempts with recommendations from online support. Called customer support who were at a loss as well. After 45 mins they recommended doing a factory reset which they walked me through. After 57% download it failed again. Called  customer support again and on the phone for over one hour, trying different solutions again, none of which worked. Spoke with a supervisor who could only offer me 25% off a New Ionic because it was just over a year and half old, so over the warranty period. Frustrating part is that it worked completely fine until I did the recommended update!   Very disappointing service. Would not recommend doing the update or getting a Fitbit!

 

Moderator edit: Updated subject for clarity 

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‎08-16-2019 08:34

‎08-16-2019 08:34

It's great to see you in the Community @Lindasans. Thanks for taking the time to share your experience with Ionic and our Support team. 

 

Sorry to hear that your Ionic stopped working after you performed the firmware update. Your feedback and comments are appreciated, we're constantly striving to improve our Fitbit products and services.  Rest assure that our Support team reviews each case individually and the option provided is based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

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