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Ionic not working and has water damage

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‎12-19-2020 01:16

‎12-19-2020 01:16

In the last 2 months, I’ve been having major issues with the HR monitor not tracking my heart rate on my Ionic. It’s been struggling to hold charge and now it’s hardly responding. It flicks between menus whenever it wants to and I’ve noticed there is condensation on the sensors on the back. This is supposed to be water resistant up to 50m and the only water that gets on it is from the shower, doing the dishes or just sweat. I’ve tried sitting the watch in rice for the last week with no change. I also don’t think I should have to do this.

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‎12-20-2020 10:25

‎12-20-2020 10:25

Welcome to the Fitbit Community, @AdamEvans.

 

Thank you for sharing the details of the issues you’re experiencing with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

Have a great day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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