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Ionic not working at all - Black screen

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‎02-11-2019 15:32

‎02-11-2019 15:32

 Hi, 

 

I`ve had my Ionic for a couple of months until it stopped working. First the touch screen and then it went completely  black. When I charge it it shows 0%, and thats it.

 

Surfing the forum I`ve surprisingly seen that a lot of people have the same issue! I`ve tried all troubleshooting with no results. What is the fastest way to get a new one?

 

 

I`ve already:

Cleaned contacts: Check

Reset Device: at least 20-30 times Check

Tried different USB ports & Different power connections: Check

Allowed Device to charge even though it did not show 'Charging ??%" on the screen for at least an hour: Check

 

Thanks!

 

Best Answer
2 REPLIES 2

‎02-12-2019 02:37

‎02-12-2019 02:37

Hi @Fceron  It sounds as if you have tried the usual things that might help so I have flagged your post for a moderator to assist you further.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-13-2019 06:43

In response to NellyG

‎02-13-2019 06:43

Nice to see that you're digging into the Forums @Fceron, let me give you a warm Welcome to our Community. Many thanks @NellyG, for bringing this to our attention. 

 

Indeed, since those steps didn't solve the issue you're having, I create a case with our Customer Support team in your behalf. You should soon receive an email from they at the email you used to register with the Community forums. 

 

We're sorry for any inconvenience it's caused. Please let me know if there's anything we may do to assist you in the meantime.

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
Best Answer