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Ionic not working, it does not come out of the Fitbit logo

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‎12-06-2018 03:56 - last edited on ‎12-07-2018 13:50 by Moderator Alum

‎12-06-2018 03:56 - last edited on ‎12-07-2018 13:50 by Moderator Alum

My Fitbit Ionic is not working, when it torn on, it does not come out of the fitibit logo. what should I do?

 

 

Moderator edit: subject updated for clarity 

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‎12-06-2018 07:36

‎12-06-2018 07:36

Mine did the same thing. It died and then would not turn on. Juts contact fitbit customer service and they will send you a replacement free of charge. 

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‎12-07-2018 13:54 - edited ‎12-07-2018 13:55

‎12-07-2018 13:54 - edited ‎12-07-2018 13:55

Hello @Marcelofornazar, it's good to see you participating in the forums for the first time. 

 

I'm sorry to see you've experienced some trouble with your Ionic's display. Some users have been able to resolve by performing a restart procedure, however, while sending your information to the Customer Support team I've been informed that you already have a case created with them and they're providing you with assistance, so you should be getting a reply soon. 

 

Thank you for your help with this too @Ejkleve. 

 

Keep us posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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