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Ionic not working properly

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‎10-23-2017 13:37 - last edited on ‎11-10-2017 11:25 by Moderator Alum

‎10-23-2017 13:37 - last edited on ‎11-10-2017 11:25 by Moderator Alum

Returned my ionic today. I bought it at a local store so I just returned it with their store policy. 

 

Customer service at the store told told me they have had a few come back for the same reasons. Needing to reset throughout the day because of a black non responding screen. 

 

I hope to purchase the ionic again after Christmas, hopefully the bugs will be worked out by then, and there will be some new apps and clock faces. 

 

We we shall see. 

 

Moderator edit:  Updated subject for clarity 

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1 BEST ANSWER

Accepted Solutions

‎11-10-2017 11:21

‎11-10-2017 11:21

Hi there @KarenLeah! 

 

I totally understand your incrustation to this matter, your feedback is greatly appreciated. Fitbit is always trying to improve their products and services and the Fitbit Community is the best place to make your voice heard. 

 

I Hope you get back o track soon! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

View best answer in original post

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4 REPLIES 4

‎11-10-2017 11:21

‎11-10-2017 11:21

Hi there @KarenLeah! 

 

I totally understand your incrustation to this matter, your feedback is greatly appreciated. Fitbit is always trying to improve their products and services and the Fitbit Community is the best place to make your voice heard. 

 

I Hope you get back o track soon! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer

‎11-10-2017 11:42

In response to MaginB

‎11-10-2017 11:42

I bought a Charge 2 and I LOVE it! No issues and I’m very happy with it! 

 

I am sure one day I’ll get an Ionic, just not right now. 

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‎11-16-2017 05:55

In response to KarenLeah

‎11-16-2017 05:55

@KarenLeah the Charge 2 is one of my faves! I have an Alta and totally love it, I feel like it's part of me! Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

 

Happy stepping! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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0 Votes

‎01-09-2018 12:24

In response to MaginB

‎01-09-2018 12:24

I have the same problem with my ionic. Is there a solution? Can i send it back for a replacement?

 

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