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Ionic not working

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‎05-31-2020 19:08

‎05-31-2020 19:08

I've had the ionic for 16 months and it just stopped working.  I plug the charger in and I get nothing but a black empty screen.  I come to find out that nobody repairs them either cuz as you all know the warranty is only for one year.  I've read so many bad reviews on all of the Fitbit devices.  It's just a poorly made product that cost a lot of money.  Oh and since my warranty expired so conveniently before it stopped working, Fitbit gave me a 25% off discount to buy another...lmao!  There's no way in hell I'm going to spend another $200-$250 for the same piece of crap device.  I highly recommend trying another manufacturer for a similar product. 

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3 REPLIES 3

‎06-01-2020 19:29

‎06-01-2020 19:29

Hi @Pahola77, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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‎06-01-2020 23:25

In response to RicardoFitbit

‎06-01-2020 23:25

No one needs to better understand your warranty policy. We know it. What we need is you to take ownership of the fact that our ionics mine especially has worked flawlessly since I got it until this update. Now it is bricked and a paperweight. Don't offer me 25% off something new from you. Fix what you broke by sending a brand new one and a sorry we messed up! 

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‎06-02-2020 05:57

In response to Jgordon1

‎06-02-2020 05:57

I had a same problem with my Iconic as of yesterday - I called fitbit support this morning. I was told there is nothing that will fix my iconic. Was given the same response/offer of a 25% discount on another unit. 

Fitbit CS and warrantee blows. After 5+ years of enjoying fitbit products for both myself and by wife, the relationship will end here since this is what happens when the customer does nothing, the product just stops working and -we- the consumers are left with a request to buy another unit.   

 

Despicable way to treat customers -especially when your online forums are littered with the same problems and the same lame customer help response. "sorry Sir - but can you buy another"  

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