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Ionic not working

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‎07-26-2020 16:56 - last edited on ‎07-27-2020 18:48 by Fitbit Moderator

‎07-26-2020 16:56 - last edited on ‎07-27-2020 18:48 by Fitbit Moderator

I had an Ionic, I bought a couple years ago. Was fairly disappointed with the accuracy, so I kind of barely used it. Finally got a need for it, music with my wireless headphones for running. I got a bunch of mp3's ready and went to update my watch, now its bricked at the Data Sync failed X screen. Bad performance initially but gave it a pass since it was new. Now its been years later and the firmware is bricking watches. Awesome. Too old to bring back, will be moving to another brand. Fitbits inability to send out working firmware to their equipment is bad business when that firmware is the heart of the watch. I dislike microsoft updates but never had a bricked computer because of it. $250.00 down the toilet, only posting this so anyone looking at it understands what they are getting into. 

 

Moderator Edit: Clarified subject

Moderator Edit: Word choice - Promoting

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‎07-27-2020 18:47

‎07-27-2020 18:47

Hi @SunsetRunner, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

I'll be here if you need anything else.

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