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Ionic not working.

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‎10-10-2020 13:34 - edited ‎10-10-2020 14:23

‎10-10-2020 13:34 - edited ‎10-10-2020 14:23

My Ionic stopped tracking steps and has -- for heart rate.  Date and time are correct. Did 2 resets, a factory reset and still nothing is working. Asks to calibrate starts calibration and ends up with a big red X  spent 4.5 hours constantly doing firmware updates and still asking to do more. This is my 6th Fitbit product.  Really don't want to have to purchase another if I have to I'm going to switch companies/brand.  I love my Fitbit but there always seems to be issues. What else can I try? Can't find a customer service number to call. Please help. 

 

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‎10-11-2020 03:42

‎10-11-2020 03:42

My husband and I are experiencing similar issue on our versa & charge. Today seems better 🤞🏻 You can’t call them you have to contact them via Twitter (I had to create an account last time I had problems!). 

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‎10-11-2020 09:01

In response to ange7890

‎10-11-2020 09:01

Thank you was hoping that I didn't have to create a Twitter account.  Guess that is my next step.  I did another factory reset today and still no luck.  

 

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