Ionic notifications and music control not working

[sruharsh]

I'm literally starting to hate my fitbit ionic, none of my notifications are working on my device and no notification pops up in the ionic, it always says the notification center is disabled and it needs  phone restart, even after i restart my device i get the same this again on the app,( my fitbit app is up to date), i have may times uninstalled and installed the fitbit app and also erased all the data and took it back to the factory settings and again i get the same result after couple of days., the fitbot ionic classic is also not working and it wont show on any of my bluetooth devices nearby and wont connect. we have invested some amount in this and i hope you can guide me through a solution.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @sruharsh. Thanks for the details mentioned and the troubleshooting you've performed. 

I appreciate the time you invested in your watch. I would like you to provide me with a screenshot of the error message you're receiving. Regarding the issue you're having with music control, please confirm you're following this procedure to control music with your Fitbit Ionic. 

Let me know how it goes. 

[sruharsh]

 

[SilviaFitbit]

Thanks for getting back @sruharsh. I appreciate the screenshot shared. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around if you need further assistance.