Ionic notifications not popping up

[Ryeguy101]

I have a iphone 7 plus. The first day my notifications would make my watch vibrate and pop up on my watch. Now it doesn't seem to do that. I tried restarting my phone and refreshing the app. I also powered off the watch and turned it back on. I ensured the notifications were on, on the app. I also had it on for exercising and sleep on my watch. Any suggestions? Did I turn something off in inadvertently? 

[azhiker1]

I returned my first one. this one has worked great for three days now I hope it keeps working.

Sent from my iPhone

[DIKKE]

First fitbit here, but today i have to go back to my pebble. syncing /notifications does sometimes work, but most of the time not. Bought it straight from fitbit. Yes, i have done  al the reboots, resets etc. i expected some bugs, but the whole notification part is a essential for a smartwatch? And no, this is not a user thing, almost all reviews mention this issue?  We are talking about 349 € here , not some chinese 40 $ gizmo.

This is not the product i wanted to buy and payed for?

[BrandoCalrysian]

I am coming from Pebble as well, and While I'm loving the fitness features, it is really lacking in the "Smart watch" department. It is actually making me want to go back to my pebble.

[MTS0007]

I actually return mine. For the price there is no excuse for the lack of features not working.

Sent from my iPhone

[azhiker1]

I returned mine and new one has worked fine so far. Also customer support on twitter will help you.

Sent from my iPhone

[NYEMA]

Me too. I miss replying to text messages, timeline, the e paper watch face and having so many app and watch face options. I hope some of these come in future updates. 🤗

Sent from my iPhone

[DIKKE]

Interesting if a new unit does does all the notifications. That would mean the first units had/have a hardware failure? That is a bit hard to believe..

[MTS0007]

Will let you know. But a lot of forums had people who had to return theirs and the second one worked fine. If it does not fix the issue I will go back to the blaze or Apple phone

Sent from my iPad

[hellybob]

Thank you,  I was in exactly the same situation until I read this. 

[Dannytexas]

I have new fitbit ionic preordered from Fitbit directly. Text notifications worked the first day but then stopped. I do get calendar notifications and other app notifications but zero text. Have deleted the app and reinstalled. Reset the watch back to factory. All settings are correctly configured on both the phone and watch but this feature does not work.

I have used a Blaze and iPhone 7 for the past year and never had these issues.

So is the consensus that its a first run hardware problem and a return is in order? 

Or is this a software/firmware issue that can be resolved with future update?

[DIKKE]

Well, this morning the TXT and WA notifications do come in. I see the fitbit app was updated, and the other thing i have running now is the pebble app. So the hardware works. The random fact looks like soft, or firmware to me?

[NoResults]

Is there anyone who has the ionic that works like it should out of the box.  How would you like to buy a car and find you have to spend hours on a forum in order to use it.  If this continues Fitbit is on its way out of business.

[dunco]

Hi!

I am not sure  I understand the solution for the issue

"swipe right "

Could you pls detail  what & where & when ?

Action to be done on watch ? in which screen, in Phone, which screen  ?

all seems to be confirgured fine, but the nothifications don't come  ( even when sending test notification from phone I get it, but delayed ...)

[azhiker1]

I actually start to like this watch more more each day. I haven't had any issues the Bluetooth works good you can listen to Pandora without your phone there's some cool features and this one has treated me pretty good now. Contact Fitbit customer service on Twitter and that they will help you with all your needs on this ionic watch. Have a most awesome day
Scott G

Sent from my iPhone

[RJudson]

Make sure the main screen is on then swipe to the right.  Didn't find that in any of the Fitbit documentation👍

[azhiker1]

I had a geek squad and the phone people at Best Buy work on it for over an hour. They ended up giving me a new one which has been fine. I am not tech savvy sorry

Sent from my iPhone

[azhiker1]

I'm not tech savvy. But the second one I got on the third of the month has worked fine ever since, with my iPhone. You can also call customer service and they will walk you through a few different steps. This might help

Sent from my iPhone

[MTS0007]

Thanks. I goy a new one and it is receiving most of the notifications but not all. I may try the customer service. Thanks again

Sent from my iPad

[ruriimasu]

Notifications are about the only reason I got a smartwatch. I noticed if notifications aren't coming into the ionic, if you checked into the fitbit app and under notifications, you will noticed that the pink enable button comes up (it shouldn't). After tapping into it, it would show notifications are enabled (it really isn't). You have to disable and enable it again. Only then will you see those notification apps selection screen instead of the pink button.

But i can't be checking this every hour. Fitbit guys do get this fixed! Thanks!

[NoResults]

Fitbit teck support got mine to work.  I like the idea that I get short text messages to the watch.  Its big for my wrist but I am getting used to it.