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Ionic only showing the Fitbit icon

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‎07-29-2020 10:59 - last edited on ‎07-29-2020 11:50 by Fitbit Moderator

‎07-29-2020 10:59 - last edited on ‎07-29-2020 11:50 by Fitbit Moderator

My ionic stopped working,  the Fitbit icon only appear on it. I tired a hard reset n that didn’t work as well. Do you have any idea what I need to do?

 

Moderator Edit: Clarified subject

 

 

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‎07-30-2020 13:54

‎07-30-2020 13:54

@CLBrown1967 A warm welcome to the Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. I would like you to remove your Ionic from Bluetooth, make sure your app is up-to-date and set it up as a new device. 

 

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

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