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Ionic only stays synced for a few hours

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I have a samsung phone and my ionic will only stay synced for a few hours. I have tried updating the phone and updating the ionic. I have removed and reinstalled the ionic too.

Every morning I rebot the phone and it stays connected for a few hours but then drops out.

What is going on ??

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Welcome to the Fitbit Community @-DanM-! Thanks for already troubleshooting this syncing inconvenience. Nice way to go my friend! Smiley Very Happy

 

Syncing difficulty is usually caused by a missing requirement. Let's vrify each requirement before moving on to the troubleshooting steps.

 

 

Depending your Android device, these tips might make syncing easier:

 

  • Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
  • Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

 

If your Fitbit device still won't sync, try these steps:

 

  1. Force quit and then reopen the Fitbit app.
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart it.
  5. Uninstall and reinstall the Fitbit app.
  6. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. 
  7. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and try to sync.

 

Give this a go and let me know if the steps do the trick! 

Maria | Community Moderator, Fitbit


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Best Answer
Hi
I have tried below,
Nothing is working to keep my phone and ionic connected. This is the dearest watch I have every purchased and due to the constant issues wish I had never purchased it
I also purchased the model below for my daughter and she has a simular issue

Very disappointed
Dan
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