04-09-2018 05:14
04-09-2018 05:14
Hi ,
Syncing my Ionic with the app only fully completes syncing (on adroid) when connected to WIFI.
Without WIFI it will not sync. It starts the sync , updates steps (after long time) and than just hangs.
If have turned off all day sync and only immediate sync after an exercise (not waiting until I am home and have wifi again)
this is not as it is supposed to work.
Bluetooth works , wifi is on , but not connected. Android version 8.0.0
Can't tell if this has ever worked correctly or only after last firmware update.
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04-16-2018 06:41
04-16-2018 06:41
Hi, I just found the setting causing this issue. There is another setting under data usage-mobile date-> app data usage: dataUsage disabled.
This was ON. After turning it off the syncing works without WIFI.
I might have set this in the past. (can't remember). just did not realize that this also blocks bluetooth data. anyhow . It is working now.
04-09-2018 06:26
04-09-2018 06:26
Hey there @Saltheo1, it's nice to see you around the forums! Hmmm... this is very strange my friend, you should be able to sync either using your cell data or Wi-Fi.
Syncing difficulty is usually caused by a missing requirement. Let's vrify each requirement before moving on to the troubleshooting steps.
Depending your Android device, these tips might make syncing easier:
If your Fitbit device still won't sync, try these steps:
PS: Please try these troubleshooting steps using your cell data instead of Wi-Fi. When using cell data, the sync process takes a little bit longer than when using Wi-Fi, so please be aware of this. However, you should be able to sync with your cell data.
Give this a go and let me know how it goes!
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04-16-2018 00:26
04-16-2018 00:26
Hi checked all. Nothing to change. All latest versions installed.
Sync only updates step counter . but no exercises until connected to wifi.
I hangs in above state ( see picture). no ohter bluetooth connections
also tested with settings : always connected on, and all day sync on ; normally I have these off.
did not change .
04-16-2018 01:18
04-16-2018 01:18
same here, but with iPhone 7, iOS 11.3
04-16-2018 05:16 - edited 04-16-2018 05:16
04-16-2018 05:16 - edited 04-16-2018 05:16
Thanks for getting back and for providing me a picture of what you're getting @Saltheo1. Hmmm... it seems that your tracker and Fitbit app are getting stuck. Have you been getting the "Your sync has been scheduled and start soon" message since you noticed the difficulty to sync over your cell data? If so, I believe that your tracker is not syncing because there is an issue with the Bluetooth connection.
I'd recommend doing the following once more:
Let me know if these steps work.
Thanks for jumping in here @Lopemon! By any chance, are you getting the same message than @Saltheo1?
Have you tried any troubleshooting steps so far? If not yet, I'd recommend attempting the ones I've shared here.
If you're getting the message showed in the screen shot above, I'd recommend the steps I shared to my friend @Lopemon.
Hope to hear good news guys!
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04-16-2018 05:24
04-16-2018 05:24
hi Maria
thanks for responding on this.
I'm also in a support case (#24301088 ) talking about the bluetooth sync problem. here's my latest report:
04-16-2018 06:41
04-16-2018 06:41
Hi, I just found the setting causing this issue. There is another setting under data usage-mobile date-> app data usage: dataUsage disabled.
This was ON. After turning it off the syncing works without WIFI.
I might have set this in the past. (can't remember). just did not realize that this also blocks bluetooth data. anyhow . It is working now.
04-16-2018 06:45
04-16-2018 06:45
and to answer your question:
By any chance, are you getting the same message than @Saltheo1?
No I don't see that message. But I see following Error message when entering and altering the Device Lock settings in the fitbit app: The operation couldn't be completed. (FBBluetoothErrorDomain error 19.)
04-16-2018 07:28
04-16-2018 07:28
my iOS fitbit app settings are set like this. either turning on/off mobile data does not fix my bluetooth sync issue.
04-16-2018 07:37 - edited 10-19-2023 05:40
04-16-2018 07:37 - edited 10-19-2023 05:40
Thanks for updating me with your support case @Lopemon! In this case, I'd recommend keeping the chat with them as they have all necessary tools to look deeply into this inconvenience. I've taken the time to share your Community post with our Support Team so they can be aware of everything. Keep an eye on your inbox for further instructions.
Awesome @Saltheo1! I'm happy to hear that you were able to sort this out after checking your settings. Keep testing the synchronization behavior now that you found out this.
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