Ionic only syncs when plugged in and starts losing time as soon as it’s unplugged.

[crazyjaney]

My Ionic watch will only sync when it is plugged in and it starts losing time as soon as it’s unplugged. I have tried all the troubleshooting steps several times over the last several days. Very frustrating!

This exact same problem happened a year ago in July of 2020 and I ended up purchasing a new watch at that time because no one at Fitbit could solve this and  my watch was out of warranty.  I am now a little over 2 weeks over a year with this watch and suffering the same exact problem. I did purchase the extended warranty so I hope Fitbit honors this warranty. 

I would greatly appreciate if someone from Fitbit would respond to this posting to provide me with a solution to this problem. 

[LiliyaFitbit]

It’s good to see you in the community, @crazyjaney.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming our complete troubleshooting instructions in Why won't my Fitbit device sync? Please also check if you have turned on "Set automatically" for date and time on your phone: open your phone's settings > tap General > tap Date & Time > and then toggle "Set Automatically" on.

If you continue experiencing difficulties, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[LukyKat]

I'm having the same issue, I've tried everything your site and the forums have told me to try and nothing. I would start looking for another job my friend. This company just ain't gonna make it with such inferior products. Things have to work longer than a year for what we pay.

[LiliyaFitbit]

Welcome to the Fitbit Community, @LukyKat.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling and appreciate your efforts to resolve this and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Since you've tried to troubleshoot this issue, please contact our Support team for further assistance. Click here to get connected with them via chat or phone.

Have a good day.