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Ionic overheated and not charging anymore

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‎06-24-2020 18:03 - last edited on ‎06-24-2020 23:21 by Fitbit Moderator

‎06-24-2020 18:03 - last edited on ‎06-24-2020 23:21 by Fitbit Moderator

My fitbit started overheating on my wrist and when I removed it the Ionic had lost all charge.  I have plugged it into the charger and I am getting a blinking red light below the charge port.  Any suggestions? I purchased this fitbit less than 1 month ago.

 

Moderator Edit: Clarified subject

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‎06-24-2020 23:20

‎06-24-2020 23:20

Hi @1BadPete2, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if the issue persists.

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