Ionic pebble came off and not working

[SunsetRunner]

Woke up this morning and put on a shirt. when I was putting my arm through the sleeve the face came off from the body, Now the watch doesn't work and the face wont snap back on to the body. Any one ever have that happen to them?  

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @SunsetRunner. Thanks for the details that you mentioned. 

I would like you to make sure that you're following these steps to change put back the Ionic's pebble. 

If you are but you're still experiencing this issue, then provide me with a picture of your Ionic's pebble. Besides you, is your Ionic display working? Is it still tracking your data?

Keep me posted. 

[SunsetRunner]

here is what happened to the watch, Is there any fix for this?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Thanks for getting back @SunsetRunner. It seems that your image wasn't attached. Please check this post to learn how to attach it to your next reply. 

Catch you later! 

[SunsetRunner]

[image: 20190515_054704.jpg]

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Moderator edit: Removed personal info 

[SilviaFitbit]

Thanks for getting back @SunsetRunner. It seems that your image wasn't attached to your reply. In this case, I've shared your post with our Support team, they will continue assisting you. 

Catch you later!