I just spent 51 mins talking to Fitbit "Customer Support." It turns out when my defective Ionic was replaced, since the battery life was only 6 hours, the warranty did not apply to the replacement. 12 months later this watch died. It was working this morning, had 92% charge and synced without fail. For some reason, the watch just went black with no sign of life. I tried to reset it, then tried the factory reset and as a last resort called Fitbit "Customer Support". The rep walked me through the resets on more time and those had the same results - still flatlined. When she tried to send me a replacement she had to put me on hold a few times and realized my warranty ended with my defective watch. Fitbit offered me a 25% discount on a watch of my choice. To be clear, the 25% discount is the same price as offered on-line, not much of a replacement discount. My question is, why would I buy another watch from Fitbit that has the life expectancy of a house mouse, less than 12 months with a discount that is the same as the online price? Fitbit - you need to better to keep your customers.
