11-09-2017 10:50
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11-09-2017 10:50
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I've had my Ionic for about a month how and everything has been great. Suddenly this morning it quit syncing to my iPhone. I read on another discussion to "forget" the device on bluetooth and then add it back. Well, now my phone won't find my ionic so that I can add it back. Anyone know what to do??
Answered! Go to the Best Answer.

Accepted Solutions
11-27-2017 12:12
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11-27-2017 12:12
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I had to restart my phone and the ionic, and it spontaneously started working again. Sorry I don't have a definitive fix for others, but mine has started working again. My phone is older and running out of memory and seems to be a little glitchy with a few of my apps and such. So it may have been a phone problem and not an ionic problem.
11-09-2017 10:56
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11-09-2017 10:56
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Why not open a chat session with support and do what the official support technician / enggr tells you ?
Here is the support link help.fitbit.com and open a chat window.

11-23-2017 03:11
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11-23-2017 03:11
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Did you get it to work? I am
having the same issue!

11-27-2017 12:08
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11-27-2017 12:08
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If you have the new iphone they basically said sorry its not compatible and the told me to restart ionic
@Slamandr wrote:Did you get it to work? I am
having the same issue!

11-27-2017 12:12
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11-27-2017 12:12
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I had to restart my phone and the ionic, and it spontaneously started working again. Sorry I don't have a definitive fix for others, but mine has started working again. My phone is older and running out of memory and seems to be a little glitchy with a few of my apps and such. So it may have been a phone problem and not an ionic problem.
11-27-2017 12:30
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11-27-2017 12:30
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Sent from my iPhone

03-22-2018 06:33
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03-22-2018 06:33
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You just need to restart the ionic!

03-22-2018 06:43
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03-22-2018 06:43
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04-23-2018 14:34
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04-23-2018 14:34
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If this does not work then maybe like me your problem is maybe simply because another of your device is connected to your ionic device via Bluetooth, like a tablet. It seems the ionic can only take one connection at a time and once connected to a device does not show available to others.

04-23-2018 14:54
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04-23-2018 14:54
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If you find my answers helpful, Vote for them and accept them as the Solution!
Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta
01-06-2020 13:12
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01-06-2020 13:12
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Thank you for the info - it is however an annoying and disappointing. I've had my charge 2 for quite sometime and never had in issue with it.

