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Ionic quit working and now won't repair

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‎08-03-2020 18:35

‎08-03-2020 18:35

The watch, only a few months old, is my 4th in 2 years and I'm super frustrated. It all of the sudden just started displaying the wrong time and would only sync intermittently. Tried updating the firmware and the software. Didn't work. So I did a hard reset and uninstalled the app. In trying to re-install and re-pair, the two won't find each other to install. It just keeps searching and searching and searching. Super annoyed and they are way too expensive to be basically be disposable watches. Any suggestions?

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‎08-07-2020 12:53 - last edited on ‎10-16-2024 07:29 by Fitbit Moderator

‎08-07-2020 12:53 - last edited on ‎10-16-2024 07:29 by Fitbit Moderator

@LHKBIonic A warm welcome to the Community. Thanks for sharing what you're experiencing with your Ionic. 

I appreciate the troubleshooting tried prior to posting. I see where your frustration is coming from. 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

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