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Ionic randomly vibrated in the night

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‎08-07-2020 07:34 - last edited on ‎08-09-2020 21:46 by Fitbit Moderator

‎08-07-2020 07:34 - last edited on ‎08-09-2020 21:46 by Fitbit Moderator

My Ionic vibrated in the middle of the night while in a deep sleep. Vibrated at 1:27 and then again at 1:37 could not find and text of messages alert anywhere???

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-09-2020 21:45

‎08-09-2020 21:45

Hi @Easy-Ed, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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‎08-10-2020 10:23

In response to RicardoFitbit

‎08-10-2020 10:23

I have not received any help on my issue
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‎08-10-2020 11:42

In response to Easy-Ed

‎08-10-2020 11:42

Your update is appreciated @Easy-Ed.

 

Sorry for the misinformation that was shared on my previous post, our Customer Support team just received the email that you sent them on August 7th and soon will be in touch with you to help you with this situation.

 

Don't hesitate to contact me back if you need anything else. 

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