Ionic rebooting in loop after factory reset / hard reset

[mangui]

As my Ionic was having problem bluetooth syncing with my Pixel XL, running latest Android Pie, I decided to redo a clean pairing :

 - remove Ionic bluetooth association from Android bluetooth menu

 - remove ionic device from Fitbit app

 -  back to factory settings on my Ionic (it was running the latest firmware update 32.10.20)

After doing this last step,  the ionic rebooted. but is now stuck in boot loop.

I also tried doing a hardware reset in the middle of this boot loop.

After filling the vibration, it is still rebooting in loop.

I noticed the first boot after hardware reset is a bit longer (18-20s) then it reboots. while the following ones are shorter (10-12s)

anything i can do to unbrick my watch ?

thanks in advance for your feedback.

[SantiR]

@mangui Welcome to the Fitbit forums! Thanks for sharing the experience you have had with Ionic reboot loop. Thanks for trying those troubleshooting steps in order to sort out the issues you were experiencing. 

Are you still experiencing the same? The hardware restart you tried was the one instructed here? If you haven't tried that restart, please do. 

If possible, could you share video of your Ionic showing this?

Keep me posted! 

[mangui]

Hi @SantiR Thanks for your reply.

after loop rebooting for more than an day, my Ionic ran out of battery.

I recharged it but now the symptoms are a bit different,

see video below: https://youtu.be/BDAykNc-QhI

after resetting it as per your instructions, the watch restarts, but now remains stuck on the logo. (it is still stuck 10 minutes after the end of the video capture)

[SantiR · Accepted solution]

@mangui Thanks for your reply and for trying the troubleshooting steps provided. Also, thanks for sharing the video showing the behavior your Ionic is having.

I went ahead and sent this information to customer support in your behalf. They should get in touch with you. Please keep an eye on your email inbox for next steps.

Keep me posted! 

[mangui]

new watch being shipped

[SantiR]

@mangui Thanks for your reply! I'm really glad to read that customer support was able to identify the root cause of this and that are sending a new unit to get you back on track. They are great!

Once you receive the new unit feel free to follow these replacement set up steps for you to not loose any of your previous data.

Hop this helps. Keep me posted!  

[des49ers]

Mine is doing the same thing. will not reset to factory settings, I have done all the trouble shooting that was on here, with no luck. Please help!!!!!!

[SantiR]

@des49ers Welcome to the Fitbit family! Thanks for reporting that you are also experiencing the same. Thanks for trying all the troubleshooting steps found here.

In this case, could you also share a video showing the behavior your watch is having? This way it will be easier to process this to customer support.

Keep me posted! 

[des49ers]

I called customer service yesterday and have shipped mine back for a replacement

[Dazzzzbo]

I had the same problem and Fitbit sent me a New Ionic .

daz 

[SantiR]

@des49ers Thanks for your reply and for contacting customer support!

I'm really glad to read that they were able to identify the root cause of this situation and that they are sending you a new unit. Soon, you will be back on track.

Please feel free to follow these replacement set up steps for you to not loose any of your previous data.

@Dazzzzbo I hope you're doing well! I'm really glad that Fitbit sent you a new unit as well! 

Hope this helps. Keep me posted! 

[des49ers]

Me too, thanks 

[SunsetRunner]

Hi I have the same problem.

Brand new and just unpacked. Have never been able to pair it with the app. Now it keep restarting, displaying the logo and restarting again in a loop.

Problem occured after I have reset the watch since it would not pair with the Fitbit app. Not even 1 hour old and cannot get it to work.

Can you please advise me what to do here? Thanks.

[Jes007]

I’m having the exact same issue. I’ve done everything that has been suggested and I’m so frustrated
right now. I don’t know what else to do, it won’t even factory restart now. 

[des49ers]

I chatted with fitbit online, they tried some stuff with me and when all was said and done, they sent me a replacement one. Give it a try.

Sent from Yahoo Mail on Android

[Jes007]

I did chat with customer service and because I’m outside of my warranty (I got it 16 mo ago) they will not replace it. They offered 40% off of a new one. I feel like they should replace it because it’s their faulty software that is the problem. 

[Jahmake1]

Data not cleared? What the hell is that?

[des49ers]

 Bummer. I think so too.

[SunsetRunner]

Hi thank you for your response.

I gave up, sold the watch as defect and have no plans to get me another Fitbit watch again.

There are so many suppliers on the market and there is no room to make errors in my opinion. 

[des49ers]

You're welcome. 

Sent from Yahoo Mail on Android