Ionic recording sleep and exercise activity when i'm not

[greenfroggy1]

Ionic showed 5hrs 38 minutes of exercise today, yet also reported sleeping at the same time. I was neither exercising nor sleeping. Thoughts?

 

 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @greenfroggy1, welcome to the Community Forums!

Thanks for bringing this to our attention and for the screenshots that were attached into your post. Seems odd that your device tracked an activity and also sleep time incorrectly, to further investigate, can you please let me know when was the first time you experienced this issue and how many times since then? Which Fitbit device are you using? If you haven't already done so, please restart your Ionic and let me know if the issue persists.

Looking forward to your reply. 

[greenfroggy1]

Per original post: Ionic. Tuesday, August 4, 2020.

[RicardoFitbit]

Your update is appreciated @greenfroggy1.

Since you only experienced this issue once, I recommend you to restart your device and let me know if the issue persists.

I'll be here if you need anything else. 

[greenfroggy1]

False readings that bad - with proof - are a pretty big issue to not investigate.

Disappointing.

I have reset my Ionic many times since the recent update. 3x per week.