Unable to get Ionic refund due to error message

[CarlHin_3385764]

I am trying to apply for the refund, and have registered for the recall. However, when i try to verify my account with the number they sent me i get an error message saying that the ionic is not connected to the account, which it is. Any help with this issue would be greatly appreciated!

I have fully charged and synced the device many times to no avail, none of the customer support resources have been helpful either.

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these are screen shots of what I am seeing

Moderator Edit: Clarified subject.

[CarlHin_3385764]

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these are screen shots of what I am seeing

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @CarlHin_3385764. Thanks for sharing your Ionic recall refund inquiry and for your feedback. I'll be happy to assist. 

I noticed that you already have a case with our Customer Support Team. I'd recommend sharing your queries with them in order to get a better assistance.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.