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Ionic registering massive amount of steps overnight

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‎09-16-2020 05:57 - last edited on ‎09-17-2020 15:56 by Fitbit Moderator

‎09-16-2020 05:57 - last edited on ‎09-17-2020 15:56 by Fitbit Moderator

My ionic now registers a massive number of steps overnight. I wake up to find this huge number [14,621 today], while all the other trackable measures are zeroed out for the start of a new day.

 

Why is this happening? How do I fix it. I am not wearing the device when I sleep.

 

Thanks.

 

Moderator Edit: Clarified subject

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‎09-17-2020 15:54 - last edited on ‎10-17-2024 11:03 by Fitbit Moderator

‎09-17-2020 15:54 - last edited on ‎10-17-2024 11:03 by Fitbit Moderator

@Stuarts14 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate that you mentioned you're not wearing your Ionic at night. In this case, I would like you to make sure that there are no manually log activities that might be adding these steps at night. 

Please restart your Ionic if there are no activities logged and continue monitoring its results. Is this the first time that this happened?

Let me know how the troubleshooting goes. I'll be around if you have any additional questions! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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