Ionic repair experience

[Plodder18]

Thought I should post about my positive experience with Fitbit customer service. Recently my under warranty Ionic stopped charging, I contacted Fitbit after trying the recommended things to fix the problem without success. As soon as the the customer service agent confirmed that I had tried everything she organised either a 50% discount on a new model or a direct replacement which what I opted for, a brand new replacement was delivered within a week no hassle so well done Fitbit.

Moderator edit: subject for clarity

[Odyssey13]

Awesome @Plodder18  and thanks for sharing that with the community. Customer support is always working to help us out and glad they were able to assist you. Keep on stepping!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Plodder18. It's nice to see you around, @Odyssey13. 

@Plodder18 I appreciate your participation in the Forums and sharing your experience with Fitbit Customer Support. I'm glad to hear that you had a great experience with them and received a replacement! Thanks so much for sharing your feedback as it's really important to us. Our team is always working on improving our devices and user experiences. 

@Odyssey13 thank you for your support! 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!

[WendyB]

Good news! Glad they helped you. I have always had awesome service from Support

[EstherCreber]

What is the process for this? I’ve only had mine for a year and everything is frozen. Won’t record steps or heart rate. Could you let me know please. I know the customer service is second to none. Thanks in advance.

[Plodder18]

Hi I just phoned got bit customer service having tried all of the on line advice first, they took a few details and organised a replacement!
Hope that helps


Sent from my iPad

[LiliyaFitbit]

Welcome to the Fitbit Community, @EstherCreber. It's nice to see you around, @Plodder18 @WendyB. I am sorry for the delayed response. 

@EstherCreber thank you for joining the thread and sharing that everything is frozen on your watch. I appreciate your efforts to resolve this. I recommend confirming if your watch has the latest firmware. Please find useful information in these help articles: How do I update my Fitbit device? and Why can't I update my Fitbit device? If you would like to contact Customer Service, you can click here.

@Plodder18 I appreciate your helpful tips and efforts to help other users. 

@WendyB thank you for your participation and support! 

I'll be around if you need further assistance.