Ionic repair request case 40032289

[jrobin7919]

Hello!

   I’m writing to inquire about the status of my Fitbit Ionic Help request (case 40032289). The reason I am asking in this forum (which I find a little odd) is because I received an email from Fitbit instructing me to ask here.

Here’s the timeline:

• March 1st, my Fitbit Ionic screen began displaying only colored lines; however, it still seemed to collect data accurately.
• March 7th, the screen went completely black and it seemed to no longer be collecting data.
• March 8th, I phoned Fitbit support and the customer service representative walked me through several troubleshooting scenarios; however, nothing worked. He said he would forward my issue to the repair department.
• March 8th (later in the day), I received an email with a customer support survey and instructions to reply to the email if my case was not resolved.
• March 28th, I replied to the above email (since I had heard nothing regarding my case) and received a form response that says "we're no longer offering support by email" and pointed me to the Help site (which is what I used initially) and this online forum.

I’m a huge fan of Fitbit and I can’t wait to have my Ionic working again! I got my first Fitbit device in 2015, the Charge HR. I like it so much, I bought one for my girlfriend. When mine got broken kayaking, I got another Charge HR. I liked it so much that I bought 3 more and gave them to my Mom, Dad, and Brother! Then the Charge HR 2 came out, so I bought 1 for my girlfriend. When the Ionic was released, I was very excited because I do a lot of water activities so I got one as soon as I could. It was fantastic! I liked it so much that I bought one as an upgrade for my brother. And I bought the Versa as an upgrade for my girlfriend. Wow, when I list it like this, to say I’m a huge fan of Fitbit sounds like an understatement! 🙂

I’m currently using my girlfriend’s old Charge HR 2, but since it’s not waterproof I’ve been using an Apple Watch for my water activities. Let me tell you, the Apple Watch it not nearly as good as my Fitbit Ionic!

I’m really looking forward to having my Ionic working again! Please let me know where I can send it to be repaired and if there is anything I can do to speed up this process.

Thanks so much for your help!
Jeff
Fitbit Superfan since 2015!

[Odyssey13]

Hi @jrobin7919  community forums can help with suggestions, but we can't help you with a particular case number. You'll need support.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
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