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Ionic resets but won't turn back on - help!

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‎08-26-2021 17:17

‎08-26-2021 17:17

Fitbit Ionic battery drained and shut off, put on the charger as normal but won't charge or show charging. I followed procedures to reset, and it will show the logo then diming phase-out, and vibrate, but then won't turn back on. Have tried pressing all buttons, and just the two, same thing... logo shows, dims, vibrates, then nothing.  I did notice a slight background light but then nothing.

I've cleaned both the watch back and charging magnetic strip.  I'll keep trying.

Other suggestions.  Now day 2 without it, I feel naked without my Fitbit!

-Mike

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‎08-26-2021 18:54

‎08-26-2021 18:54

@m4fun Nice to see you around. Thank you for your report and efforts. 

 

As you already tried the recommended steps, please have a chat with us or give us a call. Click here to get connected. 

 

See you around.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎08-26-2021 18:54

‎08-26-2021 18:54

@m4fun Nice to see you around. Thank you for your report and efforts. 

 

As you already tried the recommended steps, please have a chat with us or give us a call. Click here to get connected. 

 

See you around.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎08-28-2021 14:44

In response to JuanFitbit

‎08-28-2021 14:44

Unfortunately, they won't replace due to warranty.  Grrrr.

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