Ionic restarts when running

[Amanda_Slowrun]

Hi,

I saw another thread around this but no-one seemed to have an answer. My Ionic has started re-setting after you start a run. Is there any way to fix?

[SilviaFitbit]

@Amanda_Slowrun Welcome to the Community. Thanks for the details mentioned. 

It's pretty weird that your Ionic is resetting when you start a run. I would like you to restart your Ionic and continue checking if it works normally after this. Also, could you let me know if it's resetting all your data or if it's crashing when you start the activity?

Keep me posted! 

[KP2019]

I purchased the Fitbit Ionic for my boyfriend and he has only had it for about 10 months. Over the past 2 months or so, his Ionic will crash in the middle of a run and reset. It is getting very frustrating for him. 

[SilviaFitbit]

@KP2019 Welcome to the Community. Thanks for sharing the experience your boyfriend has had. 

Sorry to hear that he's experiencing this with his watch. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[Amanda_Slowrun]

Hi, I restarted it and that seems to have fixed it.  Thank youSent from Samsung tablet.

[SilviaFitbit]

@Amanda_Slowrun Thank you for getting back. I'm glad to hear that it worked after you restarted it.

I'll be around if you need further assistance. 

[KP2019]

We've restarted and even factory reset our Ionic and the problem is not fixed.

[SilviaFitbit]

@KP2019 Thanks for getting back. I appreciate the troubleshooting tried. 

As mentioned above, our team is aware of this, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, we understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

Once again your understanding is appreciated.