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Ionic run maps disappearing in the app

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‎04-14-2021 08:36 - last edited on ‎04-15-2021 13:00 by

‎04-14-2021 08:36 - last edited on ‎04-15-2021 13:00 by

Hi, In the Fitbit app the Maps attached to workouts from the GPS are disappearing post workout after being visible and recorded for an amount of time. I have done the log out/log in, uninstall/reinstall cycle multiple times and still is occurring as well as restarting the device itself.  I use a Fitbit Ionic.  Anyone else having similar issues?

 

 

Moderator edit: subject for clarity 

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‎04-15-2021 12:59

‎04-15-2021 12:59

Welcome to the Fitbit Community, @Banksdan1392.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I would like to advise that our team has started releasing a new version of the Fitbit app (3.41) and I recommend updating the app once you see it available as updates come with new features and bug fixes. You can confirm the steps to update the app in How do I update the Fitbit app?

 

For more information about tracking workouts with GPS, see How do I use GPS on my Fitbit device?

 

Hope this helps.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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