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Ionic's GPS signal not working

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‎03-03-2020 01:30 - last edited on ‎03-04-2020 08:34 by Fitbit Moderator

‎03-03-2020 01:30 - last edited on ‎03-04-2020 08:34 by Fitbit Moderator

My Fitbit Ionic does not acquire a GPS signal when I start an activity, generally cycling or walking / hiking. Does anyone have advice on how to rectify this?

 

Moderator edit: Updated subject for clarity 

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60 REPLIES 60

‎12-01-2021 21:29

‎12-01-2021 21:29

I had intermittent GPS and more importantly, the IONIC stopped mapping runs.Ionic watch straps do not last long - so I got a third party band (specifically a metal dress band). This was when the problem started.

 

I then order the traditional plastic strap and put that on. Again everything worked fine. 

I suspect that if your watch stopped tracking and you swapped your band recently - take your band off put the watch face in your pocket and go for a run. Then go out and buy a different strap.

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