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Ionic's HR, steps and GPS not working

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‎03-30-2020 23:35 - last edited on ‎04-15-2020 13:59 by Fitbit Moderator

‎03-30-2020 23:35 - last edited on ‎04-15-2020 13:59 by Fitbit Moderator

Good morning, 

Ever since the last update I struggled to sync my fitbit. But yesterday and for the first time I noticed there was no more green light at the back of my watch and realised the HR doesn't work anymore, as well as the steps and GPS.

I have tried everything recommended on this forum, reset, factory reset, turn HR off and On, etc nothing seems to solve the problem. It looks like after only 1 year of wearing it, it is already dead.

If anyone has an other option I'm all ears as I'd do anything to get my watch back to work. 

Thank you for your help

 

Moderator edit: Updated subject for clarity 

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‎04-15-2020 13:58 - last edited on ‎12-03-2024 04:33 by Fitbit Moderator

‎04-15-2020 13:58 - last edited on ‎12-03-2024 04:33 by Fitbit Moderator

@NicoDenis Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that there are no more lights on the back of your watch. I appreciate the troubleshooting tried prior to posting. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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