Ionic's HR, steps and GPS not working

[NicoDenis]

Good morning, 

Ever since the last update I struggled to sync my fitbit. But yesterday and for the first time I noticed there was no more green light at the back of my watch and realised the HR doesn't work anymore, as well as the steps and GPS.

I have tried everything recommended on this forum, reset, factory reset, turn HR off and On, etc nothing seems to solve the problem. It looks like after only 1 year of wearing it, it is already dead.

If anyone has an other option I'm all ears as I'd do anything to get my watch back to work. 

Thank you for your help

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@NicoDenis Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that there are no more lights on the back of your watch. I appreciate the troubleshooting tried prior to posting. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any additional questions.