Ionic's battery draining and display not working as expected

[Kaz00]

My ionic keeps dying within a few hours of being charged and the touchscreen won’t activate like it used to. Just started yesterday after working flawlessly for the past 6 months. 

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@Kaz00 Welcome to the Community. Thanks for the details mentioned. 

I would like you to restart your Ionic and fully charged it. After this, follow these tips to extend your Ionic's battery life. 

Keep me posted. I'll be around if you have any additional questions. 

[Kaz00]

I did what you said now it looks like it won’t read heart rate anymore and it is prompting me for my pin several times an hour 

[SilviaFitbit]

@Kaz00 Thanks for getting back. In this case, I would like you to try these tips for your heart rate not working. 

Regarding your Ionic showing the PIN several times, if you have activated Fitbit Pay, this is why it's showing you this many times at day. Learn more about it by checking this article: What should I know about Fitbit Pay? Could you provide me with a screenshot of what you're seeing on your watch? 

I'll be around if you have any additional questions. 

[Josh_in_AL]

Kaz, be careful! Mine was showing the same behavior, and while I was doing the battery testing protocol that they demanded, it melted down on my wrist! The battery failed and got extremely hot. I'm lucky I realized and took it off before it actually burned me. The watch was less than a year old. These Ionics are defective and apparently dangerous. Be careful!

[melo2389]

Mine went dead with a firmware update on 2 of my Ionics. Fitbit refuses to admit the problem. Case #'s go into a black hole and are never resolved. Fitbit supervisor (Daniel) told me not to expect a resolution to my problem or a call back from Fitbit management. 

[Kaz00]

The screen no longer works but the heart rate monitor came back after the reset. 

 

[SilviaFitbit]

@Josh_in_AL and @melo2389 Thanks for sharing your experience with our team. Your feedback and comments are appreciated, we're always striving to improve our service offered. 

@Kaz00 Thanks for attaching a picture of the display you're getting on your watch. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions.