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Ionic's battery draining

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‎04-18-2020 06:35 - last edited on ‎04-21-2020 17:49 by Fitbit Moderator

‎04-18-2020 06:35 - last edited on ‎04-21-2020 17:49 by Fitbit Moderator

Over the past week, my Ionic (purchased in December 2018) has required a charge at least three times a day.  An example, it was at 100% before I went to bed and when I woke up six (6) hours later, it was down to 25%.  My fitbit is up to date.  I did a reset a few days ago.  I have not added any apps.  I did have a Nexia app (uses wi-fi for the thermostat) downloaded on my phone due to replacing one of my AC units.  What is the root of the problem?  

 

Moderator edit: Updated subject for clarity 

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‎04-21-2020 17:48

‎04-21-2020 17:48

@D68Soldier Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for sharing what you're experiencing with your Ionic charging it 3-4 times a day. I appreciate the troubleshooting tried prior to posting. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you have any additional questions. 

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