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Ionic's battery draining

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‎04-18-2020 06:35 - last edited on ‎04-21-2020 17:49 by Fitbit Moderator

‎04-18-2020 06:35 - last edited on ‎04-21-2020 17:49 by Fitbit Moderator

Over the past week, my Ionic (purchased in December 2018) has required a charge at least three times a day.  An example, it was at 100% before I went to bed and when I woke up six (6) hours later, it was down to 25%.  My fitbit is up to date.  I did a reset a few days ago.  I have not added any apps.  I did have a Nexia app (uses wi-fi for the thermostat) downloaded on my phone due to replacing one of my AC units.  What is the root of the problem?  

 

Moderator edit: Updated subject for clarity 

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‎04-21-2020 17:48 - last edited on ‎12-11-2025 05:59 by Fitbit Moderator

‎04-21-2020 17:48 - last edited on ‎12-11-2025 05:59 by Fitbit Moderator

@D68Soldier Welcome to the Community. Sorry for the delayed reply. 

Thanks for sharing what you're experiencing with your Ionic charging it 3-4 times a day. I appreciate the troubleshooting tried prior to posting. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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