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Ionic's battery empty... Will not turn on or charge...

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‎12-07-2021 14:06 - last edited on ‎12-07-2021 16:09 by Fitbit Moderator

‎12-07-2021 14:06 - last edited on ‎12-07-2021 16:09 by Fitbit Moderator

The battery drained right down to empty on my Ionic as I lost my charger. Bought a new 3rd party replacement charging cable from Amazon today & my watch still won't charge or switch on.

 

I have been out this evening & left it on charge for nearly 3 hours but there is still no charge.

Fitbit app says "Empty battery". Please help! 😢

 

 

Moderator edit: format. 

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3 REPLIES 3

‎12-07-2021 14:46

‎12-07-2021 14:46

Hi @AJFromTheCafe  best charger is always an authentic Fitbit one. You try restarting it? 

Stepping in the U.S.A. since September 2013. Android 14

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‎12-07-2021 14:51

In response to Odyssey13

‎12-07-2021 14:51

Nothing will work, as the battery is completely drained... no signs of life whatsoever.

No lights when contacts are rubbed... nothing happening when I try to restart or turn the watch back on.

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‎12-07-2021 16:07 - edited ‎12-07-2021 16:08

In response to AJFromTheCafe

‎12-07-2021 16:07 - edited ‎12-07-2021 16:08

Welcome to the Fitbit Community, @AJFromTheCafe. I´m sorry to hear your Ionic´s battery is completely dead.

 

Thank you for your advise @Odyssey13. 

 

I noticed that you aready got in touch with our team and that they are assisting you.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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