07-20-2018 03:25 - last edited on 07-20-2018 07:45 by MarreFitbit
07-20-2018 03:25 - last edited on 07-20-2018 07:45 by MarreFitbit
Suddenly my Ionic's battery life reduced from 4-5 days to 12-18 hours. I've already done factory reset. Cleared android app's cache. But nothing helps. I don't use GPS, don't listen music. All I've got is notifications. What should I do now? Any ideas? I'm not in US, so returning Ionic will be a problem..
Moderator edit: updated subject for clarity
07-20-2018 06:49
07-20-2018 06:49
@AlzhyganShal I think you will need to contact Support (link in my signature) and hope they can sort something out with you. You have done the usual troubleshoots with no result, so that is the next step.
Helen | Western Australia
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07-20-2018 07:56
07-20-2018 07:56
Welcome to the Fitbit Community @AlzhyganShal! Thanks for already troubleshooting this inconvenience, nice way to go!
Please make sure to update your Fitbit app to version 2.74.2. This release addresses an issue where some customers experienced increased data use and battery drain on their Android devices. You update the Fitbit app just as you would any other app on your device. If you’re unsure how to update an app:
If your apps update automatically, check the Recently updated or Up to date list to see if the Fitbit app was updated.
In regards to the tracker itself, keep in mind that the length of time your Fitbit device operates on a full charge depends on how frequently you use it and various settings.
Consider these tips when you want to conserve battery life:
Thanks for you advise @NellyG!
Give this a go and let us know the outcome!
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07-21-2018 12:16
07-21-2018 12:16
Same here: my ionic's battery died after six months. Fitbit put me through an exhausting support gauntlet and then refused to do anything about it. So much for the "1 year warranty"!
I hope you have better luck 😕
07-23-2018 04:13
07-23-2018 04:13
So the only thing that could make my Ionic work longer was setting manual display turning on. Now it's performing 1.95% per hour, which will lead me to two days...
I've done several factory resets, cleared app storage, I have text message notifications on, don't use GPS, HR always on. All-Day sync turned on, widget turned off. So basically, all of these setting were working flawlessly for three months. Now it's performing for two days with manual display...
Will try to contact support.
07-23-2018 04:24
07-23-2018 04:24
Waiting for support to answer. Thanks for your information!
07-23-2018 09:40
07-23-2018 09:40
That would be great since my battery doesn't even last for 8hrs, but the update keeps failing.
07-24-2018 09:35
07-24-2018 09:35
I've contacted support, but there was only general advices. Nothing more.
Just wanted to say that my Fitbit's display became dead today. Ionic itself works... it syncs, it measures HR, but display is blank.You can see that backlight is working. I've tried to reboot several times. Charged it. Nothing helps by now. I should stayed with my Pebble 😞