Ionic's battery not charging

[Kezmaree]

The battery on my Ionic went flat and now won’t recharge. I’ve tried restarting it, cleaned connections, purchased new charger but nothing is working. I’ve left it in the charger for 24hrs with no result. It’s only a year old. Really disappointed that I’m having issues 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Kezmaree Welcome to the Community. Thanks for letting me know that your Ionic's battery went flat and now it's not charging. 

I appreciate the troubleshooting tried. Sorry to hear that you're experiencing this with your watch. In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

I'll be around if you have any additional questions. 

[Bobsjm]

Is there a repair center for an Ionic watch near Washington DC?

[nija]

Am having the same issue too. Ionic is not charging, i have shut it down a few times and tried to charge but it will not. 

[Lols1234]

I’m having the same issue! I’ve cleaned, let charged all day, tried new charger, all to no avail. I love my ionic, and very sad it’s not working....

[kpmclinn]

I have the same issue.  I stopped using my Ionic for a few months.  It was working fine then but when I plug it in to recharge it, the screen stays totally black with no indication it is charging.  I have tried two chargers and the contacts on the watch and charging cable are clean.

[friendlypelican]

I have managed to get mine to work again by putting the charger on it and then holding all the buttons in for about 10 secs

[friendlypelican]

I have managed to get mine to work again by putting the charger on it and then holding all the buttons in for about 10 secs

[Bobsjm]

Did not work for me.  Tried several times then tried holding down all buttons 45 seconds but to no avail.  Thanks, though.  I’ll try calling Customer Service.