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Ionic's battery not lasting as expected

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‎08-08-2019 14:48 - last edited on ‎08-09-2019 08:05 by Fitbit Moderator

‎08-08-2019 14:48 - last edited on ‎08-09-2019 08:05 by Fitbit Moderator

I’ve had my ionic Fitbit for six months. Lately my charge is not even holding for a day. I’ve tried everything, reset, factory reset, turning off all day sync etc. I selected my watch from my credit card points. Before I look into the warranty do I have any other options?

 

Moderator edit: Updated subject for clarity 

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‎08-09-2019 08:09

‎08-09-2019 08:09

A warm welcome to the Community @Carlos.G. Thanks for the details mentioned and the troubleshooting tried. 

 

In this case, I've shared your post with our Support team and they will continue assisting you and providing you with other options based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

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