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Ionic's battery wont last, it won't work after factory reset.

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‎04-09-2021 04:26 - last edited on ‎04-10-2021 18:14 by Fitbit Moderator

‎04-09-2021 04:26 - last edited on ‎04-10-2021 18:14 by Fitbit Moderator

I recently used my ionic watch for swimming in a pool. Few days after, I noticed that the watch is not holding a charge. I would charge it then within a day it will be empty batt. I searched in the forum how to fix it and they suggested to do a factory reset. I did the factory reset and now my ionic wont turn on. I also tried holding the 3 buttons for as long as 3 mins but no logo or vibration happened. Ive been using my ionic watch for 2 years already and this is the first time this happened. Please help. Thanks.

 

Moderator Edit: Clarified subject

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‎04-10-2021 18:16

‎04-10-2021 18:16

@Carla_Rhea Welcome to the Fitbit Community. Thanks for the troubleshooting tried prior to posting.

 

I appreciate the research done. Since you've tried the recommend troubleshooting but your Ionic isn't working, please get connected with our Support team, they'll be happy to help. 

 

Have a good weekend. 

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