Ionic's brightness changed to too low

[ketankothari]

all of a sudden my brightness of my Ionic has become too low.

I tried adjusting from Ionic setting but failing to do so.

please help

Moderator edit: Updated subject for clarity 

[Allywag]

I’m having the same issue a lot of people here are with the brightness on my Ionic. It’s stuck on Dim and I still can’t change it after a reset.

[SilviaFitbit]

@Allywag Welcome back to the Fitbit Community! Thank you for getting in touch about this. 

I would like you to confirm that you've double checked that your Fitbit Ionic isn't on "Sleep Mode" because this will set your Ionic's screen setting to dim, instructions about this could be checked here. 

I'll be around if you have any additional questions. 

[Allywag]

That fixed it! Thank you!

[TammyWilk]

Mine is doing the same thing. Have you had any updates?

My Fitbit ionic just started having these issues. Brightness, Sleep Mode, Do Not Disturb, and Screen Wake are all grayed 

out under the settings icon. I cannot make any adjustments. I have restarted my Ionic and I have reset to factory settings. No difference. These settings still are not available for me. 

That is all the same problems I am having. I just got my replacement ionic at the end of July and shortly after there was an update. Now I can’t adjust any of the settings the you mentioned. Frustrated.

Moderator edit: merged reply

[SilviaFitbit]

@Allywag Thank you for getting back. I'm glad to hear that it fixed it! 😀

@TammyWilk A warm welcome to the Fitbit Community. Thank you for getting in touch about this, I appreciate the troubleshooting tried prior to posting. 

Since you've performed the recommended troubleshooting but your settings can't be customized, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[KSamuel]

Check to make sure your phone is not in sleep mode. If it is the brightness option will be grayed out. Once out of sleep mode all the options will brighten back up and be usable.

[SilviaFitbit]

@KSamuel Welcome to the Fitbit Community. Thanks for taking the time to share useful tips. 

Feel free to check out our Health & Wellness board , you can post and find tips about Get Moving, Sleep Well and more. Have a nice day. 😀