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Ionic's charger no longer connecting to watch

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My Fitbit ionic charger is no longing connecting to my ionic watch. 

 

Moderator edit: Updated subject for clarity 

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@robpank Welcome to the Community. Thanks for the details mentioned. 

 

I would like you to try the following to clean your charging cable and watch: 

 

  • Clean the charging contacts on the back of your device to ensure they stay bronze or gold in color:
    1. Use a toothbrush with rubbing alcohol. Dry with a cloth or tissue before charging.
    2. Make sure not to scrape the contacts with anything metal, since metal can damage the plating and cause corrosion.
  • Clean the pins on your charging cable:
    1. Clean the pins carefully with a cotton swab and rubbing alcohol.
    2. Make sure that no pieces of the swab are left behind.

I'll be around if you have any additional questions. 

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