Ionic's display not turning on

[cynedyr]

Here's where I'm at and how I got there:

Ionic was working this morning.

started tracking a workout.

at some point the screen went dark and wouldn’t turn on.

rebooting only brought logo up, it went out and stayed dark.

removed device from fitbit app

did factory reset (3 button)

Added device to fitbit

It got into step 2 of the setup, the downloading part.

It failed not much past 1%.

attempts to reconnect failed.

removed device from app again.

Moderator edit: Updated subject for clarity 

at present no logo on reboot or 3-button, device can’t be found.

battery was over 90% when all this started.

Suggestions?

[SilviaFitbit]

Great to see you around @cynedyr! I appreciate the troubleshooting that you've tried and the details that you've mentioned on your post. 

Since, you've performed a restart and a factory reset but the screen is still not turning on. I've created a case on your behalf with our Support team, they will continue assisting you on this matter.

I'll be around if you need further assistance.