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Ionic's display not turning on

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‎04-01-2019 09:17 - last edited on ‎04-02-2019 11:20 by Fitbit Moderator

‎04-01-2019 09:17 - last edited on ‎04-02-2019 11:20 by Fitbit Moderator

Unable to wifi sync, tried resetting multiple times. Now have permanent logo displaying on screen & can’t remove. Buttons not working, nothing works. Help !!!!!!!!!

 

Moderator edit: Updated subject for clarity 

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‎04-01-2019 11:26

‎04-01-2019 11:26

Hi, only just happened & now I’ve got a black screen, hope it’s not an April’s fool joke cause its not funny.

Sent from my iPad
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‎04-02-2019 11:29 - edited ‎04-02-2019 11:30

‎04-02-2019 11:29 - edited ‎04-02-2019 11:30

A warm welcome to the Community @Wazzaroo! I appreciate the troubleshooting that you've tried and the details that you've mentioned. 

 

It's definitely not an April's fool joke.  I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

 

I'll be around if you need further assistance. 

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