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Ionic's display not working

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‎08-02-2019 13:13 - last edited on ‎08-03-2019 10:39 by Fitbit Moderator

‎08-02-2019 13:13 - last edited on ‎08-03-2019 10:39 by Fitbit Moderator

Touchscreen doesn't respond and time was out by 4 hrs.  Factory reset done but touchscreen still not responding.  Just showing set up menu.  Ionic is 7 months old.  😒

 

Moderator edit: Updated subject for clarity 

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‎08-03-2019 10:42

‎08-03-2019 10:42

A warm welcome to the Community @PaulyC. I appreciate the details mentioned. 

 

Sorry to hear you're experiencing this with your Ionic. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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