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Ionic's display not working

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‎08-27-2019 11:42 - last edited on ‎08-28-2019 07:10 by Fitbit Moderator

‎08-27-2019 11:42 - last edited on ‎08-28-2019 07:10 by Fitbit Moderator

My ionic is about 18 mos old never had a problem but noticed on Sunday there wasn’t a display.  According to my app it is 100% charged.  I have cleaned the contacts and tried different ways of charging but nothing is working.  When I try resetting it, it will buzz but still no display.  A little disappointed because I bought the fit bit watch because I could download my running music on it and did not have to carry a bulky phone or other device while running.  Is there a solution?

 

Moderator edit: Updated subject for clarity 

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‎08-28-2019 07:30

‎08-28-2019 07:30

A warm welcome to the Community @dansbunkin. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear you're experiencing this with your Ionic. Since, you've tried restarting it but the display isn't turning on, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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