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Ionic's display not working

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‎09-12-2019 09:38 - last edited on ‎09-13-2019 06:30 by Fitbit Moderator

‎09-12-2019 09:38 - last edited on ‎09-13-2019 06:30 by Fitbit Moderator

Hi , I've been using my ionic now for a year almost exact to the day, and today I had 36% battery left. It now wont switch on. Tried the reset and factory reset nothing happens. Plug in to charge and the back gets very warm but nothing happens. 

How do i raise a ticket for possible warranty claim? 

 

Moderator edit: Updated subject for clarity 

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‎09-13-2019 06:34

‎09-13-2019 06:34

A warm welcome to the Community @SunsetRunner. Thanks for the details mentioned and the troubleshooting tried. 

 

Since, you've tried restarting it and your display is still not working. I've shared your post with our Support team, they will continue assisting you and providing you with options. 

 

As a side note, you can contact our Support team via chat, calls, Twitter and email. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-21-2019 03:17

In response to SilviaFitbit

‎10-21-2019 03:17

Thank you for your help Silvia, I now have my replacement ionic and up and running. I was very impressed with the speed on resolving the issue. 

 

Thank you again

Regards

Peter 

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