Ionic's firmware isn't updating

[AusieGirl]

The firmware update is appearing to be held up due to lack of bluetooth connectivity.  Not working over wi-fi.  

Using IOS - Apple phone only got my fitbit today.  Not able to use it until it has updated completely.  Unsure if there is some kind of issue with the watch?  Is this an issue for all Apple users

Moderator edit: Updated subject for clarity 

[Wanausemytrack]

John Lewis store in England, 10 months old and they replaced free of charge no question asked.

Sent from my iPhone

[IonicSyncink]

any store in India that is replacing  

[2EDSrGr8]

Got a new Ionic, spent a whole evening infrustration with only the welcome screen, f/w update required and would not work whatever I tried; you can read everyone's stories here.  Most frustrating, it was syncing data with the app, so bluetooth working, but it could not find the device, would not connect to wifi   etc. etc etc   I drove my wife made with the frustration of only having a welcome screen .......which drove me mad: rather spoiling the birthday present that it was.  Anyhow on a RedMi5 Android......... the f/w is not updating, according the the bar on the scree 25% done.  What I did was, not sure it is all relevant; factory reset the Ionic, changed my Fitbit account password online, opened the app on the phone which now required me to log in, as my password had change; and started the f/w update, and f**k me it started now 30% done....looking at it, via bluetooth it is going to take 3 hrs, but at least I can see progress/change on the Ionic screen. So now I only have all the bugs to look forward to ! 🙂

[IonicSyncink]

Software is not at all stable every 2nd day we have a new problem.. it does not sync with majority of device also does not being sold with a manual of device comparable with.. Just a waste of money

[2EDSrGr8]

Reserving judgement on that: f/w update has now down loaded, the reboot progress is displayed on the Ionic, but no longer in the app on the phone..............just being able to see the time on it will be a bonus !!!!!  Nearly complete......fingers crossed, but one should expect better for $300 !!

Glad my company does not release f/w without thorough testing......otherwise all your cloud storage would be screwed worldwide !

[trishmiss]

Thank you
Factory reset worked for me
No issues since

Moderator edit: personal info removed

[SMoritz]

The first major update takes hours and is frustrating....it is as if the Ionic is trying to find itself.  After that one, the occasional update is easy.  Just have your phone updated, over 60 percent charge and plugged in, and the same for the ionic, and keep them a foot or two from each other.  That has worked with my iPhone.  

[SMoritz]

Thi Ionic takes a little patience and getting used to.  My Ionic software is stable...don’t know why yours isn’t.

[geekonabike]

I'm having the same issue with android. Seem to just grind away on bluetooth.

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@AusieGirl wrote:

The firmware update is appearing to be held up due to lack of bluetooth connectivity.  Not working over wi-fi.  

Using IOS - Apple phone only got my fitbit today.  Not able to use it until it has updated completely.  Unsure if there is some kind of issue with the watch?  Is this an issue for all Apple users

Moderator edit: Updated subject for clarity 

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[justspen]

I think you can power down and start the update again. That might resolve the issue.

[SantiR]

@geekonabike I hope you're doing well! Thanks for taking the time to post on this thread regarding Ionic not updating its firmware.

Are you still experiencing the same? If you are, I'd recommend trying the steps provided on this helpful article in order to sort this out. Feel free to try those steps in the order given for best results.

@justspen Welcome to the Fitbit forums! Thanks for sharing your help and experience on this thread. It is possible to start the update again.

Keep me posted! 

[Nikibrown71]

Ionic is the worst 300 I’ve ever spent and I will never buy a Fitbit product again

[Nikibrown71]

Ionic is the worst 300 I’ve ever spent and I will never buy a Fitbit product again

[LindaRene]

I’m also having zero success since the update was pushed. My ionic will not connect via WiFi or Bluetooth. Tried resetting everything and the app doesn’t find my device. Double checked with my HR Charge and that device is fine. Need help ASAP as my ionic is essentially useless right now. 

[Nikibrown71]

I had to do a factory reset then do update which I did overnight cuz it took literally all night on charger by Bluetooth.... I did factory reset by holding all three buttons down until it reset ... then I had to go into app settings disconnect old ionic set up New Ionic and then only then would it update but like I say it sat on charger all night updating.... if it helps at all mine still recorded my exercise while it was useless. Somehow....

Sent from my iPad

[LindaRene]

Thanks for the suggestions. Unfortunately this still did not resolve my issues. What a headache!

Linda
Sent from my iPhone

[Bonnie_Dv]

I'm having this same problem.  I have android. It's took a supper long time (1day and 1/2) but I actually completed it twice and it still tells me to update. 

[jax1maa]

My update worked fine but 27.331.30 cut some features.  I get text and phone calls but I have to look for them.  What happen to the live notifications, being able to send calls to voice mail?

I figured it out,  Hold the left button until the menu shows and turn on the notifications back on.

Moderator Edit: Merged User's Posts

[SMoritz]

Thanks.

Sent from my iPhone

[SantiR]

@jax1maa Welcome to the Fitbit forums! Thanks for taking the time to share how you found this option on your watch. I'm glad you are back on track now. I'm sure this will be helpful for other users too.

@SMoritz I hope you're doing well! I'm glad you found this to be helpful!

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around!