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Ionic's heart rate isn't tracking

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‎11-23-2018 21:39 - last edited on ‎11-24-2018 07:31 by Fitbit Moderator

‎11-23-2018 21:39 - last edited on ‎11-24-2018 07:31 by Fitbit Moderator

My ionic does not keep accurate track of my heart rate and does not stay stay synced with my iPhone.  I called Fitbit two times now one about 8 weeks ago and one about 4 weeks ago.  Fitbits reply is that there is an issue with the software and are working on a fix, I just want to know how long I have to wait for the fix?

 

Moderator edit: Updated subject for clarity 

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‎11-24-2018 06:23

‎11-24-2018 06:23

If the current track record is any indication, you will be waiting for quite a while to come. Many of these issues have existed since the Ionic was released over a year ago. While fixes have been released, they have not seemed to consistently correct these issues for all users. 

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