Ionic's screen is off and battery not charging

[SunsetRunner]

Hello Guys , in December 2018 , with @FitbitSupport , I did Factory Reset and I was able to get OS 2.2 ( after I was stuck on 2.1 for long time )  , later by end of December I got Fitbit OS 3.0 Update which downloaded and installed successfully , but I faced that Battery draining out faster but the big issue happened to me is since yesterday , January 9th,2019 , my watch run out of battery and its not Charging , I tried charging it with Wall Charger and Laptop but it still 0% , the screen is off , I even dont know whats happening . Help Guys I really need it 

UPDATE : as Fitbit Support on Twitter Suggested , I did Cleaned the Watch and Charger , but still I couldn't revive the Watch 

UPDATE 2 : Fitbit Support on Twitter is helping and currently created a case for me 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you around @SunsetRunner. Sorry to hear that after the update your Ionic's screen wasn't turning on and the battery wasn't charging.

I appreciate the time that you took to update your situation and that the Twitter team was able to create a case for you. I'm sure they will be able to provide you with a final solution. 

If you have any additional question, don't hesitate to post it here. 

[trudyma]

Same thing happened to me all they did was offer 25 percent discount because I had it over a year.  Don't expect to much from these people.  Company is a complete ripoff.  They  know the updated caused the issue but they want us to buy another one.

[smodke]

I have the same issue. My fitbit is not charging nor is it going on after 3 days of charge not lasting a whole day. Now it no longer works and I have not been able to get a solution to this issue. Waiting to see their response on this.

Not sure if I would get another fitbit going forward.

[SunsetRunner]

its done , my watch is dead and wont revive and the Costumer Service said that they cant help cause the warranty is over by 2 months   , I am speechless , the watch was full of issues but at least was working , the 3.0 update killed it and now its my responsibility not theirs !!!!!! 

[SunsetRunner]

they wont help unless you are under warranty , mine died after few days ago , black screen and wont charge with either Wall Charger or USB on laptop , not response , and they said they cant do anything as the warranty is over on 2018/10/28 , so , in short , when Fitbit release and update , take your chances with it as if your warranty is over and the update killed yours same as mine , then dont expect a fix 

[SunsetRunner]

Thats your Support Reply ~

Thank you for getting back to us with the information requested.
Upon checking our system, we found that your Ionic warranty expired on 2018-10-28, therefore, we're unable to provide you with a replacement of your device. 
For more information about our warranty and policies,
We appreciate your cooperation and time through this process. If you have any other questions or concerns, feel free to contact us back. 

seriously ! I was less than 2 months after my warranty plus I am not the only one with this issue !!!!

All I wanted is to make the watch works ! 

I have pre-ordered the watch even before it release , and I have paid more than the 300$ for it .

I am in China . 

I am speechless to how you guys react to your own product !