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Ionic's sensors showing condensation

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‎07-30-2019 02:39 - last edited on ‎07-31-2019 06:12 by Fitbit Moderator

‎07-30-2019 02:39 - last edited on ‎07-31-2019 06:12 by Fitbit Moderator

Went swimming with my daughter yesterday.  Noticed my watch vibrating on my arm during the swim but didn't take any notice of it.  Went to check the time to find a dead watch.  Once home noticed the sensors have condensation in them.   Will this dry out and correct itself?

 

Moderator edit: Updated subject for clarity 

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‎07-31-2019 06:11

‎07-31-2019 06:11

A warm welcome to the Community @JakeD84. I appreciate the details mentioned. 

 

This isn't normal behavior, because of this, I will be creating a case on your behalf with our Support team, they will continue assisting you on this. 

 

I'll be around if you need further assistance. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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