Ionic's steps and heart rate way off

[JSunich]

I’m just sitting in my chair upstairs while working from home and Iconic is going crazy saying my heart rate is 110-140 and I have 14k steps when it should be 1000-2000 steps max.  I have reset/started it several times, tried syncing it.  But keeps on doing the same thing. 

Moderator Edit: Clarified subject

[JSunich]

Update.. only way to get it to stop counting steps when it’s sitting on the table is to remove the watch from the app/account and reconnect it.  I did this yesterday afternoon.  It worked accurately after that until midnight.  Then from 12am until 7am when I woke up it had 55k steps while it was on my bedside table.  Removed it again from the app and it’s now working again.  Sounds like yet again another bug with the application.  

[SilviaFitbit]

@JSunich It's nice to see you on the Community. Thanks for the picture attached and the detailed information shared. 

I appreciate that you mentioned when you unpaired and paired again, your Ionic started tracking your steps correctly. If you continue to experience this, please let me know. 

I'll  be around if you have any additional questions. 

[JSunich]

Yeah still experiencing it.. have repeated process as well as restarted several times today.  Up to 62000 steps just sitting at my desk. 

 

[SilviaFitbit]

@JSunich Thanks for getting back. I appreciate the picture attached. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. Due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.